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NVQ training programmes


Find what you need to know about NVQs here. 

View our NVQ Programmes

NVQ 2 Business Administration          
NVQ 3 Business Administration         
NVQ 2 Customer Service   
NVQ 3 Customer Service  

Who are NVQs for?

This NVQ is a work-oriented qualification and is suitable for those who undertake administration related activities.

What is it's purpose?

The aim of a NVQ qualification is to recognise the skills and competences of candidates in the workplace.

What are the benefits of NVQs?

Employees will benefit from:

  • A clearer understanding of their responsibility within their organisation
  • The opportunity to develop new skills
  • The recognition of existing skills

Employers will benefit from:

  • Improved staff performance and motivation
  • Improvements in the quality of service to customers

All learners receive a full induction visit to complete paperwork and to ensure that they are undertaking the most suitable course of learning.

This National Vocational Qualification (NVQ) programme is based on techniques which include observation, discussion, questioning and preparation of a portfolio by the learner, the learner is allocated an assessor who will visit regularly to undertake these activities and agree Action Plans for the learner to complete tasks and assignments between visits.  In addition the assessor will provide support, guidance, mentoring and training as appropriate to ensure that the learner can demonstrate competency in the mandatory and optional units that they have chosen.

The time commitment for learners will vary, in general a level 2 candidate  should expect to spend at least 2 hours a week on achieving their qualification, the time will increase dependent upon the level chosen.  An average level 2 NVQ qualification will take between 4 to 6 months, with an average level 3 NVQ qualification taking between 7 to 9 months, etc.

Next step

Download your Academy of Learning Booking Form.doc - then simply complete and email to

If you have a question or need help please call us: 01279 311492

or use our Enquiry Form: click here

Once you have booked

Once we receive your booking form we will email your booking confirmation, invoice and joining instructions, you can then pay the invoice by BACS transfer, Invoice terms are Prior to course start date or 30 days after invoice date whichever is sooner

Remember we can deliver your course to a group of your employees at your company's premises or venue! Please call 01279 311492 to discuss this option.