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NVQ 3 Customer Service

Level 3 NVQ Diploma in Customer Service


9 - 12 months


Date and times suit learner, the employer, the assessor.


At the learners workplace




Who is this NVQ for?

This NVQ is a work-oriented qualification and is suitable for those who undertake customer service related activities. It is open to learners of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

The OCR Level 3 NVQ in Customer Service is aimed at learners who will be delivering and managing service and will be accountable in the area of practice. Learners will be working without direct supervisions or on their own, such as in a commercial customer service environment.  It is suitable for learners who:

  • Can influence what happens at work
  • Uses the organisation's rules and systems flexibly to deliver good service
  • Question the way things are done and suggest improvements
  • Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
  • Are aware of the commercial or other pressures facing the organisation

Outline programme:



All learners receive a full induction visit to complete paperwork and to ensure that they are undertaking the most suitable course of learning.

This National Vocational Qualification (NVQ) programme is based on techniques which include observation, discussion, questioning and preparation of a portfolio by the learner, the learner is allocated an assessor who  will visit regularly to undertake these activities and agree Action Plans for the learner to complete tasks and assignments between visits.  In addition the assessor will provide support, guidance, mentoring and training as     appropriate to ensure that the learner can demonstrate competency in the mandatory and optional units that they have chosen.

At this level the learner should expect to spend at least 2-3 hours a week on achieving their qualification.

To achieve a full OCR Level 3 Diploma NVQ in Customer Service, learners must achieve 42 credits; 12 credits from the mandatory units and 30 credits from optional units.  Learners must select at least 1 unit from each optional group. A minimum of 10 credits from the optional units must be achieved at level 3.

A full list of units is available on request.

Training Approach:

All training sessions will be participative and interactive and will take place at the learner's workplace.


£1095.00 plus VAT per person

Next step

Download your Academy of Learning Booking Form.doc - then simply complete and email to

If you have a question or need help please call us: 01279 311492

or use our Enquiry Form: click here

Once you have booked

Once we receive your booking form we will email your booking confirmation, invoice and joining instructions, you can then pay the invoice by BACS transfer, Invoice terms are Prior to course start date or 30 days after invoice date whichever is sooner

Remember we can deliver your course to a group of your employees at your company's premises or venue! Please call 01279 311492 to discuss this option.