NVQ 3 Customer Service

Customer Service

Duration:                  6 - 9 months

Venue:                      In the workplace or at an external venue

Programme Date:       Dates by mutual agreement

The OCR NVQ Level 3 Customer Service: is aimed at learners who will be delivering and managing service and will be accountable in the area of practice. Learners will be working without direct supervisions or on their own, such as in a commercial customer service environment. 

It is suitable for learners who:

• Can influence what happens at work
• Uses the organisation's rules and systems flexibly to deliver good service
• Question the way things are done and suggest improvements
• Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
• Are aware of the commercial or other pressures facing the organisation

Who are these NVQs for?

This NVQ is a work-oriented qualification and is suitable for those who undertake customer service related activities. It is open to learners of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

Awarding body : OCR

QCF accredited: Yes

Download Ref 004 NVQ Customer Service Level 3.pdf 

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