Facebook Facebook Twitter LinkedIn
Subscribe to mailing list

NVQ 2 Customer Service

Level 2 NVQ Certificate in Customer Service


6 - 9 months


Date and times suit learner, the employer, the assessor.


At the learners workplace




Who is this NVQ for?

This NVQ is a work-oriented qualification and is suitable for those who undertake customer service related activities. It is open to learners of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

The OCR Level 2 NVQ in Customer Service is primarily aimed at learners who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

It is suitable for learners:

  • Who have particular customer service and administrative job roles
  • Who are working in a customer service environment
  • Whose role is to provide service to customers

Outline programme:



All learners receive a full induction visit to complete paperwork and to ensure that they are undertaking the most suitable course of learning.

This National Vocational Qualification (NVQ) programme is based on Techniques which include observation, discussion, questioning and preparation of a portfolio by the learner, the learner is allocated an assessor who will visit regularly to undertake these activities and agree Action Plans for the learner to complete tasks and assignments between visits.  In addition the assessor will provide support, guidance, mentoring and training as appropriate to ensure that the learner can demonstrate competency in the mandatory and optional units that they have chosen.

To achieve a full OCR Level 2 NVQ Certificate in Customer

Service, learners must achieve 28 credits; 8 credits from the mandatory units and 20 credits from optional units.  Learners must select at least 1 unit from each optional group. A minimum of 11 credits from optional units must be at Level 2.  A list of mandatory and optional units is available on request.

Training Approach:

All training sessions will be participative and interactive.


£895.00 per person exc. any applicable VAT

Next step

Download your Academy of Learning Booking Form.doc - then simply complete and email to

If you have a question or need help please call us: 01279 311492

or use our Enquiry Form: click here

Once you have booked

Once we receive your booking form we will email your booking confirmation, invoice and joining instructions, you can then pay the invoice by BACS transfer, Invoice terms are Prior to course start date or 30 days after invoice date whichever is sooner

Remember we can deliver your course to a group of your employees at your company's premises or venue! Please call 01279 311492 to discuss this option.