Delighting your Customer

Sales Training

Duration:                Bespoke or Tailored to your needs

Venue:                  On your premises or at an external venue

Programme date:   Date and time to suit you

Delighting your Customer Course Outline

• Define the customer requirements of you and your organisation
• Identify who your internal/external customers are
• Define what constitutes good customer service and whether your organisation is supplying this
• Identify a Code of Practice for customers within your organisation
• Define current practices from your policies and procedures for customer service
• Understand how you can obtain customer satisfaction feedback and what do with the information
• Understand how you can deal with customer complaints effectively
• Understand how to communicate customer service standards within the organisation and why it is important
• Best practice communication skills

Call us: (01279) 311492

Use our Enquiry Form: click here  http://www.academyoflearning.co.uk/enquiry-form/

Email us: info@academyoflearning.co.uk