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Delighting your customer workbook

Meeting customers expectations...

Who is this interactive workbook for?

Company L&D, Managers, Team members and Individuals looking to update their skills and continuously improve.  

At the end of this workbook you should be able to:

  • Define the customer's requirement of you and your organisation
  • Identify who your internal/external customers are
  • Define what constitutes good customer service and is your organisation supplying this
  • Identify a Code of Practice for customers within your organisation
  • Define current practices of your policies and procedures for customer service
  • Understand how you can effectively deal with customer complaints
  • Understand how you obtain customer feedback and what to do with the information
  • Understand how to communicate customer service standards within the organisation and why it is important
  • Best practice communication skills.


Our workbooks are Interactive pdf's and are not customisable or printable

To access and complete your work book you will need Adobe Acrobat Pro - Free 7 day Trial

76 Information packed pages


Each workbook is available for one user

Order Options

£9.99 - Interactive Workbook No Support
£29.98 - Interactive Workbook + Marking and Certificate on Completion
£54.98 -  Interactive Workbook + 1 hour Phone Tutorial + Marking and Certificate on Completion 

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