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Delighting your customer workbook
Meeting customers expectations...
Who is this interactive workbook for?
Company L&D, Managers, Team members and Individuals looking to update their skills and continuously improve.
At the end of this workbook you should be able to:
- Define the customer's requirement of you and your organisation
- Identify who your internal/external customers are
- Define what constitutes good customer service and is your organisation supplying this
- Identify a Code of Practice for customers within your organisation
- Define current practices of your policies and procedures for customer service
- Understand how you can effectively deal with customer complaints
- Understand how you obtain customer feedback and what to do with the information
- Understand how to communicate customer service standards within the organisation and why it is important
- Best practice communication skills.
Our workbooks are Interactive pdf's and are not customisable or printable
To access and complete your work book you will need Adobe Acrobat Pro - Free 7 day Trial
76 Information packed pages
Each workbook is available for one user
£9.99 - Interactive Workbook No Support
£29.98 - Interactive Workbook + Marking and Certificate on Completion
£54.98 - Interactive Workbook + 1 hour Phone Tutorial + Marking and Certificate on Completion