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Customer Service Training

‘Welcome to Excellence’

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Duration

1 day

Open Course Dates

Dates available on request

Venue:                           Venue to be organised by the client

 

Cost per group

Price on application

Start/Finish

9.30 - 4.30

Included in the cost

  • Course Materials
  • Course Certificate
  • Free Membership to our Linked in Group

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Who is this Customer Service Training aimed at?

This customer service course is intended for Wilson James personnel who interact with people
who are or could be potential customers, both internal and external.  It is an interactive course
aimed to equip people with the techniques and tips to help them to provide a professional
customer service and leave the customer feeling satisfied and valued.

Course Aims:

This highly interactive one day event aims to help individuals provide a good customer service
to ensure that the customer leaves with a good impression of the company and has received
a good customer experience.  The course is fun, interactive and inspiring and will help increase
your personal effectiveness and the ability to provide good customer service within the workplace
environment.

What are the Benefits to the organisation and individuals?

  • The organisation will have staff who have greater self-awareness regarding the impact they have on their internal and external clients.
  • Individuals will understand how this behaviour affects customer relationships and results in the customer feeling valued.
  • Individuals will be equipped to build greater rapport, courtesy, respect and personal effectiveness in any situation.
  • Individuals will have the tools they need to build on all their existing skills and ensure they make maximum use of their ability to be agile and adapt to customer situations.
  • Individuals accept responsibility for own and others actions and have a positive mindset

Learning Objectives

  • Define what constitutes good and poor customer service as a member of the personnel
  • Identify who their internal/external customers are
  • Understand the link between delivering good customer service and the effects on the organisation's brand image
  • Define how individual perception has an impact on the way we behave and treat others
  • Understand the importance of good communication and positive non-verbal behaviour when dealing with customers
  • Use questioning and listening skills to identify the customer needs and provide a solution
  • Understand intent versus impact when communicating and the effect this can have on the customer experience received from a member of personnel
  • Use Assertive behaviour and language to deal effectively with a customer
  • Understand how to use communication models to achieve greater rapport and avoid conflict situations
  • Avoiding a blame culture and accepting responsibility for actions
  • Best practice techniques for dealing with customers and help ensure a good customer experience

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Download your Academy of Learning Booking Form.doc - then simply complete and email to helen@academyoflearning.co.uk

If you have a question or need help please call us: 01279 311492

or use our Enquiry Form: click here

Once you have booked....

Once we receive your booking form we will email your booking confirmation, invoice and joining instructions, you can then pay the invoice by BACS transfer, Invoice terms are Prior to course start date or 30 days after invoice date whichever is sooner