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Communication Training

Communication Skills


Is what you say what they hear?


Anyone communicating with colleagues, customers or suppliers

Modules Covered


Module 1


Principles of Communication

Review of popular Communication models and theories, how using these methods help you and check the message has got through. Recognise your receivers Communication styles and respond accordingly

Module 2


The different channels of communication

Using more than 1 channel can improve the effectiveness of your Communication skills

Module 3


The importance of Body Language

How this can confirm your message.  How you can use Body Language over the phone or via written communication.

Module 4


Best Practice approaches

What works and what doesn't?  Is it you? "But I've told them 6 times already!!!"  If it didn't work the first time, it's not going to work the 6th time.

Module 5


What are the Barriers to communication

Identify the possible barriers to communication in the workplace and how to remover them


1 day

Open Course Dates

Dates available on request

Course Location

Academy of Learning Centre Harlow Enterprise Hub, Edinburgh Way, Harlow, Essex CM20 2NQ

Cost per person

Download Brochure & Price List below


9.30 - 4.30

Included in the cost

  • Course Materials
  • Course Certificate
  • Free Membership to our Linked in Group
  • All refreshments
  • Buffet Lunch


Download Our Short Courses Brochure Price List & Booking Form.pdf here

Call us: 01279 311492

Email us:

Use our Enquiry Form: click here 


Once you have booked

Once we receive your booking form we will email your booking confirmation, invoice and joining instructions, you can then pay the invoice by BACS transfer, Invoice terms are Prior to course start date or 30 days after invoice date whichever is sooner

Remember we can deliver your course to a group of your employees at your company's premises or venue! Please call 01279 311492 to discuss this option.