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Apprenticeship in Customer Service Level 2

Intermediate Apprenticeship in Customer Service Level 2, new for September 2014

Customer Service Apprenticeship Level 2:   This new funded training opportunity is now available and has been designed bybusiness, for business. It will focus on the whole job, not just individual skills, your employees are trained to your company's standards - the result is loyal, motivated employees adding value to your business.


The Level 2 Diploma in Customer Service builds and broadens the skills and knowledge gained in workplace and provides key knowledge and practical applications.

Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team, developing complementary technical skills according to job role.


Level 2 Diploma in Customer Service

Functional Skills in English, Maths and ICT

Employees Rights and Responsibilities workbook

Personal Learning and Thinking Skills



Duration:                   13 - 15 months

Venue:                      In the workplace or at an external venue

Programme Date:    Dates by mutual agreement


Awarding body : OCR

QCF accredited: Yes


Call us: 01279 868100

Use our Enquiry Form: click here

Email us:

Customer Service Apprenticeships in: Essex, London, Hertfordshire, Cambridgeshire, Bedfordshire