Apprenticeship - Case Studies
Stevenage Homes - Case Study
Stevenage Homes - Case Study - Apprenticeships in Business Administration and Customer Service
How Stevenage Homes solved more than one challenge with apprenticeships.
How do you create a sense of company identity and customer care whilst training your new staff? Stevenage Homes have developed an innovative solution along with training providers, Academy of Learning.
"Our apprentices don't come to us just to learn a new job, whilst developing their skills in business administration and customer service they are also able to see how their role fits in to the wider organisation, and to use the skills they learn to help us improve our business". Stevenage homes has used the Apprenticeship funding to train existing staff.
Benefits to the individual
"At Stevenage Homes our apprentices have their own roles within the team and learn how that fits in with the department objectives. They have the opportunity to look at the wider issues that affect their job role and carry out research to produce as evidence for their nationally recognised qualification."
Benefits to the business
Apprenticeships have helped Stevenage Homes to address individual training and development needs. By looking at their own job roles in more depth the apprentices are able to understand what they do and suggest and implement improvements to their way of working. By undertaking this training the staff felt more appreciated and able to use his initiative to help improve the way in which the company works. By promoting learning opportunities within Stevenage Homes the staff feel part of the wider business.
Academy of Learning Ltd are a quality provider of ILM, OCR & EDI Qualifications. They fully support the apprenticeship programme. Linda Mockford, Managing Director commented that her philosophy is based around "your learning is our passion".
Apprenticeships can help businesses across all sectors by offering a route to harness fresh new talent. Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off job learning ensures they learn the skills that work best for your business. Over 130,000 businesses offer apprenticeships. These companies have experienced the benefits that apprentices bring to their business - increased productivity, committed and competent work force and improved competitiveness.
